Privacy Policy

1.1 Data controller

MASTROLABS Technologies Ltd ("MASTROLABS", "we", "us") is the data controller responsible for the personal data processed through this website (mastrolabs.ai and its subdomains) and in connection with our services.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have. It should be read together with our Terms & Conditions and Cookie information.

2.1 Information you provide

When you submit a form (for example a lead, enquiry, workshop request, white-label request, or copyright notice), we collect the information you enter — which may include your name, email address, phone number, company, website, country, industry, team size, revenue range, and the content of your message.

2.2 Information collected automatically

When you visit the website we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, referring URLs, and timestamps. Some of this is collected through cookies and similar technologies — only to the extent you consent (see Section 6).

2.3 Cookie consent records

When you make a cookie choice, we record your preferences (which categories you allowed), the consent version, the time, and basic technical details so we can demonstrate compliance and honor your choices.

3.1 Purposes

We use personal data to: (a) respond to your enquiries and provide our services; (b) process and act on copyright/DMCA notices; (c) operate, secure, and improve the website; (d) maintain compliance records (including cookie consent); and (e) where permitted, send relevant communications about our services.

3.2 Legal bases

We process personal data on the bases of: your consent (e.g. optional cookies and marketing); the performance of a contract or steps taken at your request; our legitimate interests in operating and protecting our business; and compliance with legal obligations.

4.1 Service providers

We share personal data only with trusted service providers who process it on our behalf — such as cloud hosting, database, and email delivery providers — under contractual confidentiality and data-protection obligations. We do not sell your personal data.

4.2 Legal disclosure

We may disclose personal data where required by law, to enforce our rights and agreements, or to protect the rights, property, or safety of MASTROLABS, our users, or others.

5.1 Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including access controls and row-level security on our database. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

5.2 Retention

We retain personal data only for as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Compliance records (such as copyright notices and consent logs) may be retained for longer where required.

6.1 Categories

We use strictly necessary cookies (always active, required for the site to function) and, only with your consent, analytics, preferences, and marketing cookies. You can accept all, reject non-essential cookies, or set granular preferences through our cookie banner at any time.

6.2 Managing your choices

You can change or withdraw your consent at any time using the cookie preferences control. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7.1 Data subject rights

Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent. You may also have the right to lodge a complaint with your local data protection authority.

7.2 Exercising your rights

To exercise any of these rights, contact us using the details in Section 9. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.

8.1 International transfers

Your data may be processed in countries other than your own. Where we transfer personal data internationally, we rely on appropriate safeguards as required by applicable law.

8.2 Children

This website is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.

9.1 Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date reflects the current version, and continued use of the website after changes are posted constitutes acceptance.

9.2 Contact

For any privacy question or to exercise your rights, contact MASTROLABS Technologies via the contact options on this website.